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Thank you for visiting the Fitbit Community, @beckyfield1981.
Thanks for the information provided.
I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support.
I moved this thread to Third-Party Integrations board because it is more related to the topic.
See you around.
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Best Answer
Best Answer@beckyfield1981 — try disconnecting and reconnecting your Fitbit and Strava accounts.
Scott | Baltimore MD
Charge 6; Inspire 3; Luxe; iPhone 13 Pro