help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit Alta not syncing with Sonic Boom Wellness website

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-15-2017 06:05

‎03-15-2017 06:05

Got my Alta in January 2017.  I have had no problems with my Alta syncing with the Sonic Boom Wellness website that my employer uses.  Saturday it quit syncing mid-day.  I thought I got it to work again on Tuesday morning, but it quit again mid-day.  My fitbit dashboard is working fine on both my desktop and my android phone.  Any suggestions?  Did I change a setting?  Dies this have something to do with my phone's driving mode (I've been struggling with driving mode turning on unexpectedly for the past 2 weeks)?

Best Answer
0 Votes
2 REPLIES 2

‎03-16-2017 06:56

‎03-16-2017 06:56

Hello @PattiMelt7, good to see you have joined to the Fitbit Community. Many integrations are not developed by our initiative but by the third party service. In this case I would recommend to re-link  both of your accounts by revoking the access from your Applications settings. 

 

I recommend also to contact Sonic Boom Wellness for more help.

 

See you around and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer
0 Votes

‎03-16-2017 13:36

In response to RobertoME

‎03-16-2017 13:36

Funny. They suggested that I contact you.....but you are correct. My
fitbit app is working fine. It's their issue.
Best Answer
0 Votes