01-19-2016 11:08
01-19-2016 11:08
So for some reason my Fitbit app is not pulling the water or excersise informaiton over from my MyFitnessPal app. I also when onto the webistes and checked from there and they show the same results. No exercises or water I have recorded in MyFitnessPal have been syncing over to Fitbit. Anyone else having this problem? I have already tried unlinking and relinking the apps and unistalling and reinstalling both apps but nothing has worked.
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01-21-2016 06:49
01-21-2016 06:49
Yes I have tried multiple times. I have contacted Fitbit Support and they said it is a MyFitnessPal issue so now I am working with them to get things resovled. Thank you.
01-19-2016 18:14
01-19-2016 18:14
01-21-2016 06:44
01-21-2016 06:44
Hello @ashowers36 It's great to see you around! Have you tried to revoke access from MyFitnessPal to Fitbit and then link them again?
Let me know if this helps! 🙂
It is health that is real wealth and not pieces of silver and gold! Share your story!
01-21-2016 06:49
01-21-2016 06:49
Yes I have tried multiple times. I have contacted Fitbit Support and they said it is a MyFitnessPal issue so now I am working with them to get things resovled. Thank you.
01-21-2016 09:22
01-21-2016 09:22
Hello @ashowers36 thanks for your reply! Keep me posted about the resolution from MyFitnessPal.
Catch you later! 🙂
It is health that is real wealth and not pieces of silver and gold! Share your story!
07-21-2016 21:38
07-21-2016 21:38
AngelaFitbit,
I am having issues syncing my fitbit with myfitnesspal. I have just started using the myfitnesspal app so I have never synced with them before. It is a fitbit issue because everytime I try to sync with it I get an error from fitbit.com that says Sorry...It's not you. It's us. I chatted with someone about three days ago and they said they were aware of it and working on it. I expected it to be resolved by now. Any suggestions? I'm participating in a weight loss program right now and would really like this sync to work.
Thanks,
Sandy
07-21-2016 23:10
07-21-2016 23:10
07-22-2016 04:59
07-22-2016 04:59
Hello @foxymama3 and @Arobinson13 welcome to the Fitbit Community! I would like to ask if you have tried to clear cookies and cache on your computer and then restart it to see if you are able to connect with MFP? Also if possible please provide me a screenshot of the error you are receiving so I can further investigate.
I'll be around if you have any questions! 😉
It is health that is real wealth and not pieces of silver and gold! Share your story!
07-23-2016 09:17
07-23-2016 09:17
I cleared the cookies on my phone (and unfortunately because I use iCloud it cleared everything on my computer, too!) and was able to link the two apps. Thank you. And sorry, but I didn't take a screenshot of the message before I did this.
07-24-2016 18:19
07-24-2016 18:19
07-24-2016 19:12
07-24-2016 19:12
07-25-2016 06:46
07-25-2016 06:46
Hello @Kmm04005 welcome to the Fitbit Community! I moved your post to this thread since it's more related to the topic. Please try the troubleshoot advised on this post. @hmmathis thanks for your cooperation!
Let me know if this helps!
It is health that is real wealth and not pieces of silver and gold! Share your story!
07-25-2016 15:27
07-25-2016 15:27
I'm also having the step issue and when I try to revoke my fitbit connection on myfitnesspal it doesn't let me do it. I can click on disconnect and the button will change to connect, but when I go out of that screen and come back it the button has changed back to disconnect again. It also is still a choice for my steps.
07-26-2016 11:21
07-26-2016 11:21
Hello @foxymama3 are you experiencing issues with the information on the tracker and the app not matching? If you are experiencing this issues please make sure to sync your Fitbit, this way the information on the tracker will transfer to your account. Also did clearing cookies and cache didn't solve the issue with the disconnect button?
Looking forward to your reply!
It is health that is real wealth and not pieces of silver and gold! Share your story!
07-26-2016 19:18
07-26-2016 19:18
07-29-2016 10:37
07-29-2016 10:37
Welcome to the Forums @foxymama3! I'm not able to see the atachments you mentioned. I would suggest to contact our support team they can take a look at your tracke's back-end information and provide you personalized assistance.
Let me know how it goes! 😉
It is health that is real wealth and not pieces of silver and gold! Share your story!