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Fitbit account not connecting with Personify app

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‎07-22-2025 19:52 - last edited on ‎02-17-2026 16:38 by Fitbit Moderator

‎07-22-2025 19:52 - last edited on ‎02-17-2026 16:38 by Fitbit Moderator

My Fitbit connects correctly with my Fitbit app on my phone. But the data is not syncing with the Personify app. I had logged in and data used to sync correctly. Now it doesn't. I've tried disconnecting ,reconnecting, turning everything on and off, waiting a couple days... nothing is working. The whole point of me having the Fitbit was to track steps for work. Anyone have a fix?


Moderator Edit: Clarified subject and updated label

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21 REPLIES 21

‎08-26-2025 03:18

In response to DoxiemamaSD

‎08-26-2025 03:18

I disconnected it from Connected Apps in the r Fitbit app, and tried reconnecting it from the personify app. Still getting the same error. 

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‎09-03-2025 06:26

In response to ajappleaday

‎09-03-2025 06:26

Hi all, Personify finally got back to me and said I need to have the 'profile' permission in order for things to sync. I am fairly certain I tried that in my combination of attempts before. I found a work around weeks ago using Google Health Connect to sync between Fitbit and Personify. I am not even going to bother with trying to reconnect fitbit. I can't wait until my workplace stops these shenanigans and just lowers our benefit costs. 

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