help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit and Strava won't sync anymore

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2019 18:59 - last edited on ‎09-03-2019 09:56 by Fitbit Moderator

‎09-02-2019 18:59 - last edited on ‎09-03-2019 09:56 by Fitbit Moderator

Just lost my ability for Fitbit to send my runs to my Strava app.  Tried re syncing the accounts.  Last time this happened that fixed ti but this time it seems to have done nothing.  Can anyone help?

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎09-03-2019 10:06

‎09-03-2019 10:06

A warm welcome to the Community @JodoKast1616. Thanks for the details mentioned. 

 

I appreciate the troubleshooting tried. This type of issues usually resolves by unlinking and relinking both accounts. In this case, I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes

‎09-05-2019 06:20

‎09-05-2019 06:20

Hi - This happened to me a while ago . De-syncing and re-syncing via the Strava iphone app didn't work . Only when I did the same thing through my PC via my Strava website account did it finally re-sync.

Best Answer

‎09-06-2019 10:09

In response to Berkoboy

‎09-06-2019 10:09

It's great to see you around @Berkoboy. Thanks for sharing the troubleshoot that solved the issue you were experiencing. 

 

Hope I can continue seeing you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes