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Fitbit and Strava won't sync anymore

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‎09-02-2019 18:59 - last edited on ‎09-03-2019 09:56 by Fitbit Moderator

‎09-02-2019 18:59 - last edited on ‎09-03-2019 09:56 by Fitbit Moderator

Just lost my ability for Fitbit to send my runs to my Strava app.  Tried re syncing the accounts.  Last time this happened that fixed ti but this time it seems to have done nothing.  Can anyone help?

 

Moderator edit: Updated subject for clarity 

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‎09-03-2019 10:06

‎09-03-2019 10:06

A warm welcome to the Community @JodoKast1616. Thanks for the details mentioned. 

 

I appreciate the troubleshooting tried. This type of issues usually resolves by unlinking and relinking both accounts. In this case, I've shared your post with our Support team and they will continue assisting you. 

 

I'll be around if you need further assistance. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎09-05-2019 06:20

‎09-05-2019 06:20

Hi - This happened to me a while ago . De-syncing and re-syncing via the Strava iphone app didn't work . Only when I did the same thing through my PC via my Strava website account did it finally re-sync.

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‎09-06-2019 10:09

In response to Berkoboy

‎09-06-2019 10:09

It's great to see you around @Berkoboy. Thanks for sharing the troubleshoot that solved the issue you were experiencing. 

 

Hope I can continue seeing you around. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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