09-04-2019
13:30
- last edited on
09-05-2019
13:16
by
SilviaFitbit
09-04-2019
13:30
- last edited on
09-05-2019
13:16
by
SilviaFitbit
I am sure this has come up before but I was a bit bewildered on searching through the hundreds of posts when I searched this.
Fitbit and RK are talking and FB shows my daily exercise from RK, calories burned, distance etc but NOT steps?
Any ideas?
I have restarted using FB recently after a years absence.
Moderator edit: Updated subject for clarity
09-05-2019
13:15
- last edited on
01-20-2025
07:58
by
MarreFitbit
09-05-2019
13:15
- last edited on
01-20-2025
07:58
by
MarreFitbit
Welcome to the Community @daveinermo. Thanks for the details mentioned and the research done prior posting.
Congratulations on restarting with Fitbit. Your Fitbit will sync calories and sleep to Runkeeper and your Runkeeper account will not sync data to Fitbit.
Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
09-05-2019 13:57
09-05-2019 13:57
Thanks Silvia but I am not quite understanding.
Are you saying I have to RESET my fitbit by putting a pin in the tiny hole on it?
My problem is the Runkeeper APP not talking to the Fitbit APP?
Thanks for the clarification in advance.
09-06-2019 10:19
09-06-2019 10:19
Thanks for getting back @daveinermo. I'll be happy to clarify the post above.
I'm not recommending to restart your Fitbit because your inquiry is with Fitbit and Runkeeper. Regarding the steps that you're not seeing in Runkeeper, it's because Runkeeper won't sync data to Fitbit and Fitbit will sync only calories and sleep to it.
Let me know if you need further assistance. 😀
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.