Fitbit app not syncing to Pixel Watch to update step count

[Cstein0884]

Took a 6 mile walk this morning. Google Pixel watch is tracking 13,000+ steps but Fitbit app only shows 6,000. Syncing doesn't update anything. Restarting phone doesn't update anything. Every trick and rip offered online (including clearing cache on Fitbit app) not working.

Im frustrated because my Fitbit app is linked to other fitness challenge apps and I'm not able to accurately track my progress. Incredibly frustrated with this app over the past year. Sleep not recording, steps inaccurate, exercises not registering. I have always loved Fitbit services and this feels like a bad breakup. 

When will app be updated (again) to fix these issues? 

[gdio53]

@Cstein0884 

This should be posted in the Android App forum as it's not a 3rd party app issue.

Once it's synched, there's nothing you can do to recover any lost steps. 

I would also restart the watch if you haven't already.

[swifttaylor]

I get how frustrating this must be—especially when your Fitbit data is tied to other fitness challenge apps and you’re relying on it to keep track of your progress. It’s like putting in the work but not getting the credit, and I’d feel the same if steps, sleep, and workouts weren’t syncing right. Since you mentioned this only happens while streaming with Chromecast, it could be that the casting process is interrupting the background sync. If you want to keep watching and still have control over settings (like turning off autodub), you might try watching directly on your phone or using a free streaming app like Sportzfy, which you can download from their official website—it could give you both better viewing control and uninterrupted Fitbit syncing.