help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app not syncing with Strava

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-15-2020 08:01 - last edited on ‎12-18-2020 16:31 by Fitbit Moderator

‎12-15-2020 08:01 - last edited on ‎12-18-2020 16:31 by Fitbit Moderator

My Fitbit Ionic and app has not synced to Strava today after a run.  This is the first time in the last 2 years that this has happened and coincidentally was a PR 5k!  Is there a general Strava syncing issue or is it localised to my device/app?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎12-18-2020 16:30

‎12-18-2020 16:30

Hi @Wardy6, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which phone are you using to sync your Ionic? Did you experience this situation in the past or is it the first time? In the meantime I receive your answers, I recommend you to try the troubleshooting steps that are specified on: How do I connect my Fitbit account with another app? and let me know if the issue persists.

 

Looking forward to your reply. 

Best Answer
0 Votes