Fitbit doesn't show connected to Microsoft HealthVault

[Texan]

Has anyone had issues after the new firmware update. Where the Health Vault is showing connected to the fitbit. But the fitbit is not showing connected to the Health Vault and it is no longer sending information to Health Vault.

Moderator edit: Updated subject for clarity.

[VivisFitbit]

Welcome to the community @Texan! Thank you for sharing your experience. I recommend unlinking your Fitbit account from Health Vault app. You may want to try to link your accounts from the Fitbit Site. 

Keep me posted!  

[swarehime]

I am having issues also with information going to MS Health Vault. I actually just noticed yesterday it has not sent information since April of this year!! Any advice or help?

[ZumaRocks]

The link in your post goes to Fitbit partners, Healthvault is not listed.

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@VivisFitbit wrote:

Welcome to the community @Texan! Thank you for sharing your experience. I recommend unlinking your Fitbit account from Health Vault app. You may want to try to link your accounts from the Fitbit Site. 

Keep me posted!  

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[VivisFitbit]

Welcome to the Community @ZumaRocks! Sorry for that, try this link https://www.healthvault.com/us/en. You'll be able to link your Fitbit and Healthvault apps from there! 

Keep me posted. 

[ZumaRocks]

Thanks for the reply Vivian. From the dashboard, I was able to get there by going to Settings, then Sharing.

[VivisFitbit]

YEY! Thank you for the update @ZumaRocks. Remember we're here to help you, feel free to let us know if you have any question or suggestion or idea.  

Have fun! 

[Simbi]

Is Fitbit <> MS HealthVault connection available only in the US? I am trying to connect the two here in the UK (as MS forces me to use the .co.uk domain). I can see Fitbit among the partner apps in HealthVault, but when I try to connect to it, it simply diverts me to the partners page.

Any help, please? :))

[Simbi]

I actually found the solution at this link, just in case someone else needs it. Cheers.

[VivisFitbit]

Welcome to our Community @Simbi!  It's good to know that you found the way to resolve this. I'm pretty this will help a lot of friends under the same situation. I'll make sure to make it visible for our friends. 

Keep it on the good way!