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Fitbit isn't syncing to MFP

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‎02-10-2017 22:45 - last edited on ‎02-11-2017 13:53 by Fitbit Moderator

‎02-10-2017 22:45 - last edited on ‎02-11-2017 13:53 by Fitbit Moderator

Hi I have been trying to sync my charge hr to MyFitnessPal account since yesterday and it's still not working. I've already did all the steps of revoking from Fitbit and disconnecting from mfp, seems like nothing is helping. 

 

Moderator edit: Update title for clarity

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3 REPLIES 3

‎02-11-2017 13:52

‎02-11-2017 13:52

Hey there @Saminabilal! Thanks for the troubleshoot that you've done. In this case, I would like you to contact MyFitnessPal so they can further investigate it. 

 

Also, make sure that you did this procedure to unlink both applications. 

 

Hope this helps! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎02-13-2017 18:40

In response to SilviaFitbit

‎02-13-2017 18:40

I've already contacted them, they said the problem is on the Fitbit end. I also tried connecting my Fitbit to the app lose it, and it's not showing Fitbit data on there ither.

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‎02-17-2017 11:01

In response to Saminabilal

‎02-17-2017 11:01

Thanks for those details @Saminabilal. I was checking MyFitnessPal website and it seems that they are able to check your account to see why it's not syncing or if the data isn't syncing at all. Have you posted your question on their Community? This can help them to investigate your account. 

 

Currently, I don't have any news about Fitbit not syncing with MFP. 

 

Thanks for your understanding. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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