09-16-2014 19:08
09-16-2014 19:08
I've been using Fitbit Zip and MyFitnessPal for 45 days. I enter everything in MFP, and the calories eaten transfer to Fitbit, which subtracts them from calories burned. This has worked for 44 days, but today, Fitbit is saying I ate 500 calories more than I ate. ME has the correct count. Any idea how to get Fitbit to accept the correct data?
09-18-2014 09:55 - edited 09-18-2014 09:56
09-18-2014 09:55 - edited 09-18-2014 09:56
@saacnmamaWell I think your MyFitnessPal account isn't syncing properly with your Fitbit account. The best thing to do right now is relinking both accounts. If you're agree, please doing the following:
1. Sign into your Fitbit Dashboard.
2. Click the gear icon in the upper right corner and select "Settings" from the drop-down menu.
3. On the left side of your screen click "Applications."
4. Under MyFitnessPal, click "Revoke Access."
5. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal.
After relinking, you can verify that your accounts are syncing by using one of the following data points:
1. On Fitbit you can check for your meal summary and logged activities from MFP.
2. On MyFitnessPal, go to "My Home," then "Check-In." You should see your weight, Fitbit Steps, and Fitbit Sleep Minutes.
Thanks for your patience. Let me know if I can do something extra.