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Fitbit not syncing with Map My Run

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‎10-03-2018 06:35 - last edited on ‎10-04-2018 04:37 by Fitbit Moderator

‎10-03-2018 06:35 - last edited on ‎10-04-2018 04:37 by Fitbit Moderator

My fitbit charge 2 is synced with mapmyrun app. However, no data seems to be transferring over. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎10-04-2018 04:36 - edited ‎10-04-2018 04:37

‎10-04-2018 04:36 - edited ‎10-04-2018 04:37

@Joltinjay22 Welcome to the Fitbit Community! I hope you're doing well! Sorry to hear that your data isn't being transferred between apps. Try revoking the access from both apps (go to the apps area on your Fitbit account via website and remove MMR and do the same from the other app perspective) then relink them again.

 

I also moved your post to the correct board.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎10-05-2018 04:00

In response to AlvaroFitbit

‎10-05-2018 04:00

I also am having this problem, with Map My Ride. I also could not get Strava to sync. Revoking and reconnecting does not solve the problem. Are there any other suggestions?

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