Fitbit not syncing with Strava again

[SunsetRunner]

I get this error when I try to resynce my strava-

statusCode	500
error	"Internal Server Error"
message	"An internal server error occurred"

Moderator edit: Updated subject for clarity and label

[SilviaFitbit]

A warm welcome to the Community @SunsetRunner! Thanks for the details you've mentioned about the error you're getting. I've checked with my team and they've informed me that they are aware of this issue and working on a fix. 

Thanks for your understanding and patience while this is being resolved. 

P.S. I've moved your post to this board as it's more related to the topic. 

[SunsetRunner]

Thank you,

I own a fitbit ionic since Jan. '18 and chose it over Garmin because of the bike rides syncing to Strave.

However, it has not worked in 2 weeks (it worked fine for 4 months) and I have tried everything on your forums, again and again. nothing is working.

Do you foresee a solution to this problem?

I am training for a big mountain bike race in 9 weeks and wondering if I should return the Urge and get a Garmin. PLEASE HELP!!

[SilviaFitbit]

Thanks for getting back @SunsetRunner! I totally understand your frustration with Fitbit and Strava integration. In this case, I've shared your post with our Support team for further assistance, check your inbox. 

Thanks for participating in the Community!