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Fitbit not syncing with Virgin Pulse

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‎01-27-2020 07:35 - last edited on ‎01-28-2020 13:51 by Fitbit Moderator

‎01-27-2020 07:35 - last edited on ‎01-28-2020 13:51 by Fitbit Moderator

I am surprised to see this whole page is full of people having problems syncing.  My have a new Versa 2.  I connected and disconnected 3 times.  It will not sync with VP.  Any ideas?  THanks.

 

Moderator edit: Updated subject for clarity 

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‎01-28-2020 13:59

‎01-28-2020 13:59

@chalkfulla Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

I appreciate the research done prior to posting. Fitbit will sync to your Virgin Pulse account. In this case, I would like you to make sure you've done this procedure to properly connect both accounts: How do I connect my Fitbit account with another app? 

 

If you're still having issues, please contact Virgin Pulse again. 

 

Keep me posted. I'll be around if you have any additional questions. 

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