08-14-2015 15:41
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08-14-2015 15:41
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Answered! Go to the Best Answer.

Accepted Solutions
08-18-2015 16:48
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08-18-2015 16:48
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Sorry for the trouble with the site and Fitbit! I see Fitbit is not fully connected:
Could you please disconnect and reconnect your tracker under Apps and Devices?
In the iOS App: Me > More > Apps and Devices
In the Android App: Menu icon > Settings > Apps and Devices.
Online: LoseIt.com > Sign in > Apps and Devices
From here, please choose the Fitbit to "disconnect" then "connect" to link your tracker back up.
Then, force a sync if possible. Let us know if this resolves the issue.
For the site: please try in a different browser if you are using Internet Explorer. If you still have trouble, please let us know your browser type and we can investigate further.
08-14-2015 15:44
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08-14-2015 15:44
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You paid for it on Lose it so you need to get a refund form Lose it.
I would check with Lose it as to what is going on.
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
08-14-2015 16:23
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08-14-2015 16:23
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08-16-2015 18:30
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08-16-2015 18:30
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@NorCalCat It's nice to have you on board! Hey, once you get a response from Lose It let us know. 😉
@WendyB thank you for always helping our Community members. Keep it up!
Looking forward to your new comments.
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
08-18-2015 16:48
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08-18-2015 16:48
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Sorry for the trouble with the site and Fitbit! I see Fitbit is not fully connected:
Could you please disconnect and reconnect your tracker under Apps and Devices?
In the iOS App: Me > More > Apps and Devices
In the Android App: Menu icon > Settings > Apps and Devices.
Online: LoseIt.com > Sign in > Apps and Devices
From here, please choose the Fitbit to "disconnect" then "connect" to link your tracker back up.
Then, force a sync if possible. Let us know if this resolves the issue.
For the site: please try in a different browser if you are using Internet Explorer. If you still have trouble, please let us know your browser type and we can investigate further.
08-18-2015 17:20 - edited 08-18-2015 17:21
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08-18-2015 17:20 - edited 08-18-2015 17:21
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@NorCalCat those are wonderful news! I'm glad that this worked for you. 🙂 I went ahead and marked the post as an Accepted Solution in order to highlight it, so that it may be discovered more easily by other community member's facing the same questions or issues as you. Now, let's get back to stepping!
Hope to see you around more often.
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂
01-06-2017 22:10
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01-06-2017 22:10
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I cannot get my Fitbit One to connect to my Lose It Premium account

01-09-2017 13:58
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01-09-2017 13:58
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A warm welcome to our new friend @LDG! I'll be happy to help here. Let's start all over again. Please follow these steps:
- Sign up for an account at Lose It! You must be a Lose It! Premium member to link your Lose It! account to Fitbit.
- Log into Lose It!
- Go to Apps & Devices.
- Depending on what you want to connect, scroll down to Aria® or Fitbit Trackers.
- Choose Connect Fitbit Trackers. You will be taken to Fitbit.com, where you will be asked to authorize the connection.
- Log in using your Fitbit credentials.
Your Lose It! and Fitbit accounts are now connected. For more information about the integration, see Lose It's Fitbit FAQ page. Hope this helps. Keep me posted!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

01-09-2017 14:02
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01-09-2017 14:02
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01-11-2017 14:16
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01-11-2017 14:16
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Hey there, @NorCalCat! Glad to know that your question was resolved. Reading that was like a ray of sunshine.
Hope to see you around more often!
Did you receive the answer you were looking for? Mark the post as an accepted solution! 🙂

01-11-2017 19:33
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01-11-2017 19:33
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