Fitbit rejected lose it login.

[NorCalCat]

Paid for Lose it Premium so both apps would communicate my stats. Worked for two years. Now, no communication. When I tried to reconnect the two apps from Lose it, message said, "Your login was rejected by Fitbit." 1. How to make it work" OR How get refund? Thanks.

[WendyB]

You paid for it on Lose it so you need to get a refund form Lose it.

I would check with Lose it as to what is going on.

[NorCalCat]

Did that. Awaiting reply. Thanks.

[MariamV]

@NorCalCat It's nice to have you on board! Hey, once you get a response from Lose It let us know. 😉

@WendyB thank you for always helping our Community members. Keep it up!

Looking forward to your new comments.  

[NorCalCat · Accepted solution]

Lose it! replied as follows, and it worked.




Sorry for the trouble with the site and Fitbit! I see Fitbit is not fully connected:

Could you please disconnect and reconnect your tracker under Apps and Devices?

In the iOS App: Me > More > Apps and Devices
In the Android App: Menu icon > Settings > Apps and Devices.
Online: LoseIt.com > Sign in > Apps and Devices

From here, please choose the Fitbit to "disconnect" then "connect" to link your tracker back up.

Then, force a sync if possible. Let us know if this resolves the issue.

For the site: please try in a different browser if you are using Internet Explorer. If you still have trouble, please let us know your browser type and we can investigate further.

[MariamV]

@NorCalCat those are wonderful news! I'm glad that this worked for you. 🙂 I went ahead and marked the post as an Accepted Solution in order to highlight it, so that it may be discovered more easily by other community member's facing the same questions or issues as you. Now, let's get back to stepping!

Hope to see you around more often.

[LDG]

I cannot get my Fitbit One to connect to my Lose It Premium account

[MariamV]

A warm welcome to our new friend @LDG! I'll be happy to help here.  Let's start all over again. Please follow these steps:

1. Sign up for an account at Lose It! You must be a Lose It! Premium member to link your Lose It! account to Fitbit.
2. Log into Lose It!
3. Go to Apps & Devices.
4. Depending on what you want to connect, scroll down to Aria® or Fitbit Trackers.
5. Choose Connect Fitbit Trackers. You will be taken to Fitbit.com, where you will be asked to authorize the connection.
6. Log in using your Fitbit credentials.

Your Lose It! and Fitbit accounts are now connected. For more information about the integration, see Lose It's Fitbit FAQ page. Hope this helps. Keep me posted! 

[NorCalCat]

Question resolved. Thx.

[MariamV]

Hey there, @NorCalCat! Glad to know that your question was resolved. Reading that was like a ray of sunshine.   Hope to see you around more often! 

[NorCalCat]

Question resolved. Nothing further needed.