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Fitbit run syncing with Strava but showing zero miles

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I've revoked and re-added multiple times and tried importing the data directly to Strava (get an error) every time. The run uploaded to strava but is showing zero mileage, zero time, etc.  Please advise!

 

Thank you!

 

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Hi there @SunsetRunner, nice to see you have joined the Fitbit Community! I saw you were having troubles importing data to Strava. Since it has been a few days and you already tried the recommended solution for these issues, I'm wondering how it goes so far? Is the issue persisting?  

 

In addition I would like to know if you use the web site to reconnect your accounts?

 

Please let me know if the data you wan to import is coming from your Fitbit account and this data includes GPS information? Keep in mind exercises recorded with Fitbit's app or devices that do not include GPS data are not currently sent to Strava.

 

See you later. 

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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