10-06-2017 00:56
10-06-2017 00:56
Hi can you figure out what's going on? It's only been an issue this week. On Tuesday... I did over 13k steps & they were logged as only 7k in loseit
10-14-2017 06:09
10-14-2017 06:09
Hello there @CPOI, good to see you around the Fitbit Community! If your Fitbit is tracking correctly this information is hard to know why is not being display in your Lose It account since we do not have access to their information. So it would be recommendable to contact Lose It support.
However I suggest to review your Lose It goals are properly configured. When you go to the Goals section of the Lose It app and create a steps goal from the menu on the left. After you set up the goal, you’ll be able to see steps data from Fitbit on your Goals screen.
Other recommendation is to revoke the access of Lose It from your Application settings through your web-Dashboard and reconnect your accounts to refresh the integration.
Hope this helps. See you later.
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