help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit steps not transferring to Virgin Pulse unless I disconnect/reconnect.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-07-2024 18:11

‎08-07-2024 18:11

My Sense 2 has been syncing to my Virgin Pulse app just fine for years. All of a sudden this week, it is not automatically transmitting the steps over to VP. The only way my steps show up on VP is for me to disconnect my Sense and then reconnecting it on the VP app. Then all the missing info appears. It then stops registering steps, and I have to disconnect and reconnect every time I want to get the steps to show up on VP. I have done all the troubleshooting I can find, and nothing works. I really don’t want to have to disconnect/reconnect multiple times a day. Anyone have any suggestions? 

Best Answer
Labels:
0 Votes
0 REPLIES 0