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Fitbit stopped syncing with VeSyncFit

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‎09-17-2020 22:07

‎09-17-2020 22:07

My Fitbit has stopped syncing with my VeSyncFit app since I upgraded to premium membership. I have tried a few times to resync them but message I get is "fitbit authorisation failed" 😔 

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‎10-17-2022 14:13

‎10-17-2022 14:13

Hi there @Sonya-Loz. Welcome to Community Forums.

 

Thanks for reaching out to the Community. I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Also verify you have the latest Fitbit Firmware, VeSyncFit Firmware and OS of your mobile device as well.

 

Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

After you perform these steps you can also try to restart your Fitbit device.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Have a nice day.

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