06-02-2016 13:32
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06-02-2016 13:32
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06-02-2016 17:13
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06-02-2016 17:13
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Welcome to the Fitbit Community @MarleneB. It's great to have you here. I would recommend unlinking your Fitbit account from WeightWatchers and link it once again. This should get you back on track.
Thanks for stopping by, see you around.
Have you received the answer you were looking for? Choose the post as the best answer!
Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!
¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

06-02-2016 19:18
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SunsetRunner
06-02-2016 19:18
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06-02-2016 21:32
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06-02-2016 21:32
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Sent from my iPhone

06-03-2016 11:13
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06-03-2016 11:13
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I gave it a try and it didnt work ... it is also interesting that the points dont match... today I walked 8647 steps and have 13 fitbit points. Then I have 3 Fitbit Activity Aerobic points and 5 Fit Bit activity walk points for a total of 21 points... wish it was that easy to earn points but trying hard to keep myself honest as I wait for a fix

06-03-2016 15:26
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06-03-2016 15:26
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Sent from my iPhone

06-09-2016 05:45
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06-09-2016 05:45
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I am having the same problem. I saw on another post that this apparently just started with a June upgrade of the both software. Until this is fixed (hopefully soon), I have stopped using my AP's, I just let them pile up and try to stay within my points for the week.

06-09-2016 05:45
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06-09-2016 05:45
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I did this and had no change.

06-09-2016 11:38
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06-09-2016 11:38
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Does your WW Activity list points for your steps PLUS points for "Fitbit Activity" now? I had this start two weeks ago - doubling my activity points. I complained to WW twice, with no help. Yesterday, I spoke with someone really sharp on the WW App, and this is what we found.
Go to your FitBit App, then click on Account. Does it show you Fitbit (Charge HR for me), PLUS "mobile tracking". Mine did. I deleted the mobile tracking. Then I logged out, cycled the power on my phone, and then logged back in.
It didn't fix the prior activity, but it did stop the double posts as of today. Hopefully mine is fixed.
See if that helps.
Laurie
06-09-2016 13:09
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SunsetRunner
06-09-2016 13:09
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06-10-2016 07:07
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06-10-2016 07:07
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06-10-2016 10:11
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06-10-2016 10:11
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06-14-2016 05:03
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06-14-2016 05:03
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Obviously this is still a problem.

