Fitbit will not sync with Strava

[danlandau]

Hello, I was recently gifted a Fitbit Charge 2 and I have been having trouble connecting it to Strava. I see GPS-tracked runs in my Fitbit dashboard. Strava says it's connected to Fitbit, but the runs never come over from FB to Strava. These were runs that were only tracked in FB, so there's no duplicate issue in Strava. 

I've tried disconnecting and reconnecting the FB-Strava connection a few times. Still not working. Any suggestions? 

[Ukuleletroll]

Yep, absolutely - I am experiencing the same issue with my Versa 2 today, exactly the same as you say. Very frustrating. Was advised by Fitbit to contact Strava, and by Strava to contact Fitbit. I can link my Fitbit account to my Strava account fine via Strava, but according to Fitbit there is no link - I believe Fitbit is the one at fault as I am unable to find the settings for the Strava app on my Fitbit app - they have disappeared.

[Dopovo]

Are the runs tracked with GPS? Only GPS tracked runs are transferred to Strava

[danlandau]

Yes, GPS tracked by my phone. I can see the running routes in my FB dashboard

[Ukuleletroll]

I've been chatting to Fitbit support today via Twitter, and from what I can tell, the Strava app is no longer being supported by Fitbit - we have to use Strava via our phones.

I went on to complain that I received no notification that it was no longer going to be supported, and when and why it was going to be pulled - fitbit customer service truly is awful.

 

[danlandau]

Well that stinks. What a bummer. 

[Dopovo]

What Fitbit Support is (confusingly, IMHO) saying is that the Strava app on Fitbit OS devices (Ionic, Versa, Sensa) is no longer available (and by the way it was never designed to record the session, rather to view it).However it is definitely possible to use the Exercise app in your Fitbit device (even tracker) and have it synced to Strava (you don't need to track your app with your Strava app on your phone).

I just linked my Fitbit account and my Strava account and did a very short testing session. As you can see the activity was synced as expected.