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Fitbit won't sync with Vitality App

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‎11-28-2018 21:32 - last edited on ‎11-29-2018 06:39 by Fitbit Moderator

‎11-28-2018 21:32 - last edited on ‎11-29-2018 06:39 by Fitbit Moderator

Hi am new to Fitbit but recently purchased the Charge 3, I was using my phone - Google fit to track my activity successfully, with the recent Fitbit purchase I am not able to link with Vitality, I have followed the instructions that others have used but mine still does not work. Any suggestions would be appreciated.

 

 

Moderator edit: Clarified subject

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3 REPLIES 3

‎11-28-2018 22:17

‎11-28-2018 22:17

I will need to call Vitality to de-link as well then try and re-link.
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‎11-29-2018 06:42

In response to thisisajoke

‎11-29-2018 06:42

Welcome to the Forums @swho06. Hello @thisisajoke.

 

Thanks for trying all the steps that have been recommended!

 

In this case I'd recommend what @thisisajoke mentioned and try to get in touch with Vitality directly. They should be able to help you in getting it to work correctly.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎12-12-2018 01:54

In response to LanuzaFitbit

‎12-12-2018 01:54

Hi thanks for the tip. I contacted Vitality and they were aware of the bug & had a system update which fixed the issue, so syncing now.

 

 

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