help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Health Vault updating

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-13-2016 05:42

‎03-13-2016 05:42

I am trying to get my Fitbit data to populate to my Healthvault account. I have setup the permissions but it fails to update. I have unlinked and relinked the accounts and still not updating. Can anyone help.

Best Answer
0 Votes
1 REPLY 1

‎06-11-2016 07:28

‎06-11-2016 07:28

Hello @KiloLima64, good to see you around in our Community. I noticed that your post has not received any response yet, so I wonder how it goes? Hope the issue does not persist on a daily basis.

 

I have tried with my HealthVault account and is syncing with my Fitbit account. The only workaround I can recommend at the moment is to revoke the access and re-link both of your accounts as you already did.

 

If you are still experiencing issues, please take a moment to reach out to our Support Team and let them know of your efforts to troubleshoot the issue and what you've already done. I have full faith that they will be able to advise you of the next steps after reviewing your device history with you.

 

I just want to follow up with you and see you around.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer