I've had a really hard time getting my Fitbit to synch with Noom. I know that many others have as well -- because I've read so many help and FAQ articles on the site! None of them match the menu options I see in my (updated) version of the Noom app, however -- and so I'm still stuck.
At this point, my question is how to force Noom to forget my Fitbit info. (In my many steps of trying to re-set the synch, I went into my Fitbit app and turned off the permissions for Noom -- but now I'm stuck, because I can't get the Noom app to re-prompt me to connect to Fitbit. Now when I select Fitbit as my step source, it won't prompt me for the log-in information because it already "has" it.) Does this make sense?
How do I dis-establish the connection?
I've tried removing and re-installing the app. No luck,
I've tried clearing the app cache and storage. No luck,
I've tried looking for a place on the Noom website to do this. No luck.
I tried chatting with Noom Tech Support. No luck. (They simply pasted the FAQ article into the chat, but that article doesn't match Noom's current menus...???)
So now I'm stuck until I can get Noom to re-prompt me to enter my Fitbit information to allow the two accounts to connect.
Thank you so, so much to anyone who can offer any assistance at all!
Best Answer
