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Steps not syncing to Stridekick app

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‎11-24-2020 16:02 - last edited on ‎08-12-2021 17:05 by Fitbit Moderator

‎11-24-2020 16:02 - last edited on ‎08-12-2021 17:05 by Fitbit Moderator

My Fitbit app is working perfectly fine and the steps show on fitbit.com as the same but on the stridekick app it is showing significantly fewer steps for the challenge. I contacted stridekick and they said I need to sync the Fitbit cloud server but I don’t know how to do this, any ideas?

 

Moderator Edit: Clarified subject and labels

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‎01-06-2021 09:32

‎01-06-2021 09:32

Hello @Bethgrogan. Welcome to the Community Forums!. Thank you for contacting Stridekick prior to posting. 

 

If all your steps aren't syncing to your Stridekick app, I would like to suggest that you please revoke access to the integration and relink your Fitbit account. On your Fitbit app, please do the following: 

 

1. Tap the Today tab , and tap your profile picture.
2. Scroll down and tap or click Manage Data > Manage 3rd Party Apps.
3. Log in to your Fitbit account.
4. Tap Revoke Access to disconnect an app from your Fitbit account.

 

To reconnect the Stridekick app, please check: How do I connect my Fitbit account with another app?


On a side note, I want to mention that manually logged activities and activities tracked through third-party apps aren't included in your challenge total. This is for Fitbit challenges only. 

 

Keep me posted if you have any questions. 

Wilson M. | Community Moderator, Fitbit.
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