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I can't sync to Carb Manager

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‎01-05-2021 11:28 - last edited on ‎02-19-2021 07:42 by Fitbit Moderator

‎01-05-2021 11:28 - last edited on ‎02-19-2021 07:42 by Fitbit Moderator

I was connected to Carb Manager. Now they have updated their app and I cannot sync any more.

I tried disconnecting and now cannot reconnect. Very sad about this

 

Thanks for any help.

I'm an IT Gal.

 

 

Moderator edit: subject for clarity

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‎02-18-2021 20:45

‎02-18-2021 20:45

I would first revoke the access of Carb Manager and then link them up. 

If this fails, you will need to contact Carb Manager. 

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‎02-19-2021 07:40

In response to Rich_Laue

‎02-19-2021 07:40

Hello @Le_tish_a, welcome to the community forums! @Rich_Laue, it's great to see you around and thanks for your input! 

 

As suggested by @Rich_Laue, please try to revoke access and re-link both accounts again. To re-link them, please do the following: 

 

  1. Log in to your Carb Manager account on the app or website of a company that offers Fitbit integration
  2. Find the section for connecting another account. This section is often called "Apps" or "Connect."
  3. Follow the on-screen instructions and log in to your Fitbit account when prompted.

If that doesn't help, please contact Carb Manager for more information about the integration. Learn more about our Third Party Apps - FAQ here.

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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