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Ionic not syncing with Strava

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‎10-23-2019 12:18 - last edited on ‎10-23-2019 15:47 by Fitbit Moderator

‎10-23-2019 12:18 - last edited on ‎10-23-2019 15:47 by Fitbit Moderator

Since the update last week, my Fitbit app no longer shows the map for my runs though it does for my walks & also does not sync my runs in Strava although my walks do. I have tried unpairing, shutting down etc, etc to no avail. I wish I hadn't updated as it is disrupting my exercise record. Please help! I have a Samsung Galaxy A8.

 

Moderator edit: Subject for clarity 

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‎10-24-2019 12:10

‎10-24-2019 12:10

@Goodridges Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

 

It's pretty weird that your maps for runs aren't showing. In this case, I've shared your post with our Support team and they mentioned you already have a case with them, please continue the communication through email.  

 

I'll be around if you need further assistance.

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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