Linking Fitbit to Virgin Pulse

[SunsetRunner]

I’m trying to link my Fitbit charger 2 to our company’s virgin pulse health program so that it tracks my steps.  I just changed from a Galaxy Android phone to an I phone 6. i had no trouble on my other phone but Virgin Pulse is saying I have no devise set up. I thought I did but must be forgetting a step.  Can someone help me please?

[WendyB]

Welcome to the forums!

Is the devise showing up on your account?

On the phone you should see t in the upper corner

Let us know

[SunsetRunner]

No. I get a message saying I need to pair my accounts before I can view my steps in Virgin Pulse. I don’t know how to do that??

Sent from my iPhone

[WendyB]

This is for fitbit set up

To download software or App

To set it up

If you have trouble see this Article on Why cant I set up my Fitbit?

I cant answer for Virgin Pulse. You will need to ask them

[Rich_Laue]

Your Virgin pulse account links to your Fitbit account, not the phone or the Fitbit tracker. 

This should only be needed to do once and should not be affected when changing the phone. 

You will link the accounts from your Virgin Pulse account. 

This is explained in the Virgin Pulse Help Guide. 

Isn't Google helpful at times?