Lose it app

[melonyr]

I used to be able to sync my fitbit to my lose it app, but it appears to not be an option any longer.

[LZeeW]

@melonyr   Lose it! is still on the Fitbit Compatible app list.  Please try the troubleshooting steps from Lose It! Support. 

[melonyr]

This is the error message I am getting. How can I find lose it, as when I search it I don't get it to come up.

 

[LZeeW]

@melonyr   I don't use Lose It!, but generally, you should disconnect Lose It!, then reconnect it by the steps that you used to set it up initially.  I don't have other advice, but to help you, I;m moving this thread to the Third Party Integrations forum.  I hope that another Lose It! user can help you.

[SunsetRunner]

Hello @melonyr 

According to the Lose it support page, If this data isn't syncing, try these steps:

1. Open Lose It!
2. Go to Profile button (top right corner)
3. In the Automatic Tracking Section, select Fitbit
4. Address any errors under 'Status'
5. Make sure you have the appropriate items selected in the sync options
6. If that doesn't do the trick, use the Disconnect button at the bottom of that same page
7. Reconnect to the Fitbit app

Information can be found here: https://help.loseit.com/hc/en-us/articles/115007390627-Fitbit-Troubleshooting

I don’t use this app either so I can’t offer any further help then what I provided. Hopefully this will help. If not the same link I provided here allows you to search for more troubleshooting syncing issues within the Lose it Support pages. 

[N8teGee]

Strange, I'm a lose it user and my data is syncing just fine. Have you tried disconnecting the two services and then trying to link them again?

 

[LucioFitbit]

Hi there @melonyr, it's good to see you back. @SunsetRunner, @LZeeW and @N8teGee, thanks for the support.

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

If you continue having the same problem, please contact our Support Team or the third party customer service.

Have a nice day.