08-13-2020
03:27
- last edited on
08-14-2020
15:18
by
SilviaFitbit
08-13-2020
03:27
- last edited on
08-14-2020
15:18
by
SilviaFitbit
TL;DR Are there any new suggestions other than “Disconnect the apps, log out, then reconnect!!!!” Because I tried that (many) times and it didn’t work.
I have a premium LoseIt account, and synced it to Fitbit around midday. When I realized my breakfast hadn’t shown up, I looked up help. Most Fitbit community posts and Reddit posts, basically said to follow these general instructions.
Method #1
Method #2 (most common one I saw)
Method #3 (my desperation kicking in)
There is a screen on my LoseIt app that is connected to Fitbit and it seems like Fitbit>LoseIt is connected, but not LoseIt>Fitbit. Again, I googled around and mostly found the same recommendations as the methods I tried.
So what now?:
Moderator Edit: Clarified subject
08-14-2020
15:10
- last edited on
01-06-2025
08:33
by
MarreFitbit
08-14-2020
15:10
- last edited on
01-06-2025
08:33
by
MarreFitbit
@UsrNme A warm welcome to the Fitbit Community. Thanks for getting in touch about this.
I truly appreciate the troubleshooting tried prior to posting and the detailed information shared. I see where your frustration is coming from.
You don't have to purchase Fitbit Premium in order to sync both accounts. Based in what you mentioned, it seems that you've tried the recommended troubleshooting and your Lose It food isn't syncing to Fitbit, please contact them directly for further assistance.
You could learn more about our Third-Party - FAQ here.
I'll be around if you have any additional questions.
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