MapMyRun and Fitbit information not matching.

[EA828]

My flex and mapmyrun are synced however they do not match up?

Moderator edit: updated subject for clarity

[SilviaFitbit]

@EA828 It's great to have you here! Fitbit will sync distance and calories to MapMyRun. However, MapMyRun data won't sync to Fitbit. 

What exactly are you seeing that's not matching? 

Keep me posted 

[EA828]

Hi! Thank you for your response, for example my steps on mapmyrun will always be higher than then my Fitbit

Sent from my iPhone

[SilviaFitbit]

@EA828 If you have them linked then both apps should show you the same amount of steps because they are syncing. Just make sure that when you're seeing your steps your Fitbit tracker has synced so you can get the correct number of steps. 

To make sure that you're seeing the same steps, do the following: Go to your Dashboard > click on 24/7 tab > below that you'll get steps, sleep, workouts, weight, distance and calories burned. 

Let me know how it goes 

[EA828]

Okay that still didn't work. Also I just got an email showing my total steps for the week, it stated I had 73,000 steps however in my app it only showed 66,000 steps for that week. Any ideas why it's not the same?

[SilviaFitbit]

@EA828 Thanks for the details! If you can provide me with a screenshot, I'll be happy to investigate it. 

[EA828]

Sent from my iPhone