Minutes coming from Strava disappearing

[catpar]

When I log my walks in Strava the steps, miles and minutes sync into the Fitbit app but an hour later the minutes disappear. Fitbit retains the miles and steps but not the minutes. 

Moderator edit: Updated subject for clarity

[FerdinandFitbit]

Hi there @catpar. Good to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear you're having problems with your activities coming from Strava to Fitbit not keeping the minutes on the Fitbit app. Now, by Minutes, are you referring to your Active Minutes or are you talking about the duration of the activity?

In either case, I'd recommend removing Strava from the connected apps on Fitbit and to add it again. For this, go to your Fitbit dashboard on your computer browser and once you're there click on the Gear icon at the top right corner of your dashboard. Then, click on Settings and once you're here, on the left column, click on Apps. Here, look for Strava and click on the button that says "Revoke access". Once you've done this, go to Strava and link your Fitbit account again and test it out the next time you can and see if that helps.

Let me know if you need more help.

Ps. I'm moving your post to the Third Party apps board for categorization purposes.