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MoveSpring App not syncing

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‎09-29-2020 13:14

‎09-29-2020 13:14

I am a part of a challenge using MoveSpring.  It allows me to connect to Fitbit but won't sync my steps.  Any suggestions?

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‎10-11-2022 14:31

‎10-11-2022 14:31

Hi there @MAL0425. Welcome to Community Forums.

 

I'd recommend you follow the instructions on How do I connect my Fitbit account with another app?. Some users usually find it useful to unpair and then pair both apps again to refresh the performance, if you already have them paired.

 

If you continue having the same problem, please contact our Support Team or the third party customer service.

 

Have a nice day.

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