My Fitness Pal not syncing today?

[gmw4259]

I've been using My Fitness Pal and Fitbit together for months. Today, food I've entered into MFP and which shows up on the MFP website is not coming over to Fitbit. I still see 0 calories on the FitBit dashboard (both on the website or the app). It was working yesterday.

Did something happen?

Gail

[SunsetRunner]

Interesting, I too have my MFP & FitBit accounts synced and just inputted my breakfast into MFP and went to my FitBit Dashboard and it is showing the food synced.  I would suggest unlinking your accounts and then linking them again this might fix the problem.  If it doesn't I would suggest contacting FitBit customer service.

[gmw4259]

I'll try that later. It's interesting that extra calories from my walk earlier did get transferred from Fitbit to MFP but neither my breakfast nor lunch got transferred from MFP to Fitbit. Hmm, maybe the problem is with MFP.

[cindy9178]

I'm having the same exact problem. They have been working together for months (since the last issue). It stopped synching as of 10:39pm last night. Today I have unlinked/relinked and revoked access from Fitbit, multiple times. Fitbit is still not pushing over my calorie adjustment, and it is not getting my food diary from MFP. Is there an issue?? Can someone please post an update?

[gmw4259]

Things seem okay for me now. But MFP never pushed yesterday's breakfast to FitBit. It did push all my subsequent meals and FitBit did send the calorie adjustment for my walk back to MFP.  And I didn't even do any resets. Breakfast today came over fine.

I don't really know what goes on behind the scenes - did MFP fail to push it? Did it push it but FitBit didn't get it? Who knows?

[Gipster]

Same here. After i revoke and readd, once all is updated, but anything added after not coming trough...

[cindy9178]

YUP,same exact thing here. After unlinking/relinking about 5 times, I finally got them to sync, but anything I added afterwards to MFP has not synched over to Fitbit, and I haven't received an updated calorie adjustment since the last time I unlinked/relinked.

Seriously, this is getting ridiculous. I've had my fitbit for less than a year, and this is at least the 5th or 6th time this has happened. You guys need to get your act together, or maybe I need to find a different activity tracker to use, because Fitbit apparently sucks.

[gmw4259]

I don't really know if the blame is on the MFP or FitBit side.

For all we know, it may be that MFP isn't sending stuff occasionally and, in that case, it isn't FitBit's fault. But we users have no way to know where the problem lies.

[cindy9178]

True, but in all the times this has happened in the past, Fitbit has never once said that it is MFP's fault. They've also never provided any kind of fix, aside from telling us to unlink the apps. If the same exact thing is happening to many, many users, clearly the issue is not on the user's side. I'm tired of that being given as a fix. Something else needs to be done to fix it. Working in IT support, telling the user it is their problem and waiting for the problem to fix itself is not a solution.

[Gipster]

Basically there is one solution: file a case with support, preferably with both sides. (Fitbit and myfisnesspal). I guess their tech departments need to work together on this.

Complaining here but not with tech support definitely won't do the trick... The more support cases, the higher this will get on their priority list... 😉

[cindy9178]

how do you do that?

[Gipster]

Ur in tech support but cannot figure out how to open a support case? Maybe u need to switch careers girl...

[cindy9178]

that's a helpful answer. I've searched this site up and down for 10 minutes and I cannot find anywhere to submit a support case aside from posting in the community.

[gmw4259]

I actually think it's refreshing that FitBit and MFP don't merely point fingers at each other.

I reported this on the MFP side as well (though I didn't reset and things went back to working for me after missing transferring one breakfast from MFP to FitBit). MFP mentions that things may be slower as many people who got FitBits for Christmas or started tracking for their New Year's resolution start using the system all at once.

(Gipster, typing in "text speak" while also being rude does not give anyone a good impression of you.)

[MarkG76]

Having problems today as well. No sync for the last 12 hours. Removing and re-adding the connection does not help.

[kimbkesshi]

Same problems as Mark.  And I also tried to relink - didn't help.

[Gipster]

People, file a case with both tech support please.. That way someone has to do something and it cannot be ignored...

[cindy9178]

that's the second time you've suggested that, and as I stated above, I cannot locate anywhere on Fitbit where to file a case with Tech Support. If you know how to do that, please share the information with us instead of just telling us to do it.

Thanks.

[Gipster]

Ok, for the lazy people :

support@myfitnesspal.com
customer.happiness@myfitnesspal.com

[cindy9178]

---

@Gipster wrote:
Ok, for the lazy people :

support@myfitnesspal.com
customer.happiness@myfitnesspal.com

---

Wow, you are so rude. I see you are new to these boards. It isn't really tolerated here.

Anyway, I am not going to waste my time sending a support email directly to them, because they are going to treat the issue as if it is my personal issue, and it is not. They are going to tell me to try a bunch of troubleshooting that i've already tried, and that I know isn't going to fix it, because if it were just my issue, then other people wouldn't be experiencing the same thing. The issue is clearly not on the user's side. It is clearly affecting a large number of users.

As users, we shouldn't have to notify support of an issue on their side. It is diferent when it is a user side issue, THIS IS NOT. They should be notifying US with a message, update, fix or something. When have we ever received an email from Fitbit as Fitbit users notifying us of an existing issue? NEVER.

If there isn't a place to PUBLICLY post a support request, then it is a waste of time IMO. I see support people responding to these posts all of the time. I feel this is probably the BEST way of getting any kind of response.

I'm sure it  would be virtually impossible for Support on either side to be completely unaware of this issue at this point. I highly doubt they need a bunch of users to begin emailing them to tell them what they already know.

There is nothing WE can do to fix it aside from wait for them to fix it.

And unless they decide that they are going to offer a permanent fix, we're going to continue experiencing this problem over and over again. It is a vicious cycle.