12-12-2020 18:42 - last edited on 12-14-2020 16:45 by LiliyaFitbit
12-12-2020 18:42 - last edited on 12-14-2020 16:45 by LiliyaFitbit
My Charge 4 has logged my workouts no problem today, but has stopped syncing with MyFitnessPal this evening. No calories coming into my Fitbit app and no exercise coming into MyFitnessPal app. Is there an issue or know fix? Have had both installed for months now with no issues
Moderator edit: subject for clarity
12-14-2020 16:45 - edited 12-14-2020 16:47
12-14-2020 16:45 - edited 12-14-2020 16:47
Welcome to the Fitbit Community, @H0K1ebirds.
Thank you for sharing the details of the issue you’re experiencing. I recommend doing the following:
1. Revoke access to the integration with MyFitnessPal:
2. You can then re-link the two accounts by going to http://www.fitbit.com/apps/myfitnesspal.
For more information, please see How do I connect my Fitbit account with another app?
Let me know how it goes.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
12-15-2020 08:20
12-15-2020 08:20
For about 2.5 hours having this problem as well -- to be clear before someone copy-pastes a garbage response here:
* Fitbit Device-->Fitbit App-->Fitbit server sync is WORKING - activities are appearing on fitbit.com
MULTIPLE external apps are not getting fitbit data since about 8:20AM Eastern US time today; including: Strava, MyFitnessPal
12-16-2020 09:39
12-16-2020 09:39
Yes. Thanks for pointing it out. Strava has stopped syncing for me as well.