Myfitnesspal connectivity

[almeidac]

The app Myfitnesspal has not been connecting to the fitbit app. Is there something I need to do to ensure they sync and connect? Am I missing something?

[almeidac]

The app Myfitnesspal has not been connecting to the fitbit app. Is there something I need to do to ensure they sync and connect? Am I missing something?

[SunsetRunner]

Hi

Have moved this thread from the Alta to the Third-Party Integrations section to increase the chance of getting a solution.

Your post will get more attention here.

[HelenaFitbit]

Welcome to the forums @almeidac! @SunsetRunner It's great to see you here.

Back in april the MFP team encountered a problem when the Fitbit steps and calorie adjustments are not syncing to the MyFitnessPal accounts. They were aware of an issue affecting some members and still are looking into a fix for this issue.

The main suggestion is to make sure that you have Fitbit selected as your step source. To do so, please visit the Steps section of MFP and verify that they are indeed syncing in your Reports Page.

If you have verified that Fitbit is your step source but you're not seeing the steps or calorie adjustment on your Diary; let's unlink your MFP account from Fitbit and viceversa following these steps and then uninstall MFP from your mobile device. Reinstall and link again. 

Hope this helps! Let me know if you have any questions

[SilviaFitbit]

Allow me to help you @almeidac! You can unlink and relink both accounts and see if it starts working. 

Go to your MFP account > click on apps > find Fitbit > disconnect. 

Another reason why they aren't syncing may be because you don't have the steps on. Please check this sync post from @AndrewFitbit. 

Hope this helps. Let me know how it goes. 

[almeidac]

Hey @SilviaFitbit,

Thanks for the help. Myfitnesspal information now shows up on the fit bit app, but my steps are still not showing up from my fit bit to myfitnesspal. Any other suggestions? Thanks!

[almeidac]

Thanks for the tips, as in where to get the best answers! I appreciate it 🙂

[SilviaFitbit]

@almeidac It's great to hear that it started syncing again. If you're seeing MyFitnessPal website from a computer please make sure that you're seeing it in the "check in section". 

Additionally, did you check the post above about choosing steps in the app?

Hope this helps.