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New dashboard sync fitnesspal

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‎06-04-2016 05:19

‎06-04-2016 05:19

Help my charge is now not syncing with fitness pal ever since new dashboard came out. I've uninstalled fitness pal and reinstalled and still does not sync?!
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‎06-12-2016 07:01 - last edited on ‎03-25-2025 09:20 by Fitbit Moderator

‎06-12-2016 07:01 - last edited on ‎03-25-2025 09:20 by Fitbit Moderator

Hi there @Debrarizk. Welcome to the Fitbit Community! 🙂

I'm sorry to hear that your info is not syncing over to MyFitnessPal. I don't think it's the new dashboard itself. Please be sure that you followed these steps and if you're still having problems with it, let me know!

Ferdin | Community Moderator, Fitbit

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‎06-12-2016 08:26

‎06-12-2016 08:26

Hi Ferdiand,

I wouldn't be so quick to dismiss it as not related to the new dashboard or at least a recent update. I have had more issues with the syncing of MFP and Fitbit app since that update. I to get the multiple summaries and as I mentioned in another thread, the apps will only pull information in one direction - calories or exercise but not both. I have been able to fix it but would be nice for Fitbit app team to figure out why. I have asked MFP to look on their end.
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‎07-02-2016 09:38

In response to NorthShorePaul

‎07-02-2016 09:38

Thanks for getting back @NorthShorePaul! Thanks for the feedback! Woman LOL We know there are some things to fix between integrations with some apps and the Fitbit app. Now regarding this, may I know what did MFP reply about this issue? 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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‎07-02-2016 15:36

In response to HeydyF

‎07-02-2016 15:36

Hi Heydy,

For the most part I received a similar answers to the ones that circle here - basically a delay in the two systems (Fitbit and MFP) talking to each other. They did "push" something on their end which helped for a few days but eventually things stalled out again.

Something i discovered by accident - I used to have MFP only log exercise from Fitbit and did not let it use Fitbit for steps. When I turned on step tracking using Fitbit (under exercise tab in MFP) and then forced a sync, it worked. For days when I don't get exercise crossing over, I turn off step tracking in MFP and then turn it back on, force a sync and 9 times out of 10 the exercise and steps are pulled.

Sent from my iPad
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