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No Cronometer Sync since 10/30!

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‎11-12-2018 17:09

‎11-12-2018 17:09

It looks like my Fitbit has not received any data from my Cronometer app since 10/30.  What's going on? 

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‎11-13-2018 07:31

‎11-13-2018 07:31

Hello @Gidg.

 

Let me help you in getting it the Cronometer app to sync with your Fitbit profile. I have moved your thread to the third-party integrations board.

 

Please try to disconnect the two apps and then connect them once again. You can do this by checking this help article. You should find the instructions at the bottom of the article. After you connect them again they should start working normally.

 

Let me know if there are any further questions. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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3 REPLIES 3

‎11-13-2018 07:31

‎11-13-2018 07:31

Hello @Gidg.

 

Let me help you in getting it the Cronometer app to sync with your Fitbit profile. I have moved your thread to the third-party integrations board.

 

Please try to disconnect the two apps and then connect them once again. You can do this by checking this help article. You should find the instructions at the bottom of the article. After you connect them again they should start working normally.

 

Let me know if there are any further questions. 

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎11-13-2018 11:31

In response to LanuzaFitbit

‎11-13-2018 11:31

I went to cronometer and my fitbit wasn't linked and I have no idea how it could have become delinked!  Is there a way to capture the days I lost?

 

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‎11-15-2018 08:41

In response to Gidg

‎11-15-2018 08:41

Hello @Gidg.

 

It would depend on the way the app is set up. It is possible that it is set up so that only data from the moment they are linked syncs over or that all data is synced over. My suggestion in this case would be to try to get in touch with Cronometer support directly so that they can help you out.

 

Let me know if there are any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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