No Weight Watchers Sync?

[jjwilliams210]

My Weight Watchers Activity Points aren't being counted. They were last week. I have a Charge 2. Received it for Christmas.

[MarcoGFitbit]

Hello @jjwilliams210, have a warm welcome to the Community! 

If your Weight Watchers activity points are not being counted, my best recommendation would be resetting the link between WW and Fitbit. In order to do this:

1. Go to the Applications settings on the online Dashboard
2. Find Weight Watchers and click on Revoke Access.
3. Go to the Weight Watchers website and connect both apps again.

I hope this can be helpful, if you need anything else feel free to reply! 

[jjwilliams210]

Thanks for your response. Interesting enough Weight Watchers does not show up. 

[MarcoGFitbit]

Hello @jjwilliams210, I hope you're doing well. 

Thanks for taking the time to reply to me, if Weight Watchers is not appearing on your Applications list, please go to the Weight Watchers website and connect both apps again, it's possible the link was not able to finish correctly, which is why is not appearing on the list.

Give it a shot and keep me posted! 

[msbobbitx]

This doesn't work. It never prompts for Fitbit login information.

[MarcoGFitbit]

Hello @msbobbitx, I hope you're doing well. 

It seems very odd that on the Weight Watchers site you're not being prompted to log in with your Fitbit credentials when trying to link both accounts. Would it be possible for you to reply to me with a screenshot of what you're getting, I'll appreciate it. 

I'll be waiting for your reply! 

[MerrieW]

Any solve on this?  I'm having the same issue.  Just got my Charge 2. I revoked access in WW and reconnected and it doesn't show up on my fitbit site.  They still aren't syncing.