02-23-2017 13:25
02-23-2017 13:25
Even though the word Fitbit is showing on my android weightwatchers app and desktop login, so they have obviously connected, and I've pressed sync on everything it is not recording my steps on weightwatchers. Anyone else had this problem?
Any help gratefully received
Thanks
Answered! Go to the Best Answer.
02-24-2017 05:15 - edited 02-24-2017 10:04
02-24-2017 05:15 - edited 02-24-2017 10:04
Hello @hellenjc, welcome to the Fitbit Community! When you have connected WW with Fitbit you will earn point based based on the following criteria:
Fitbit > Steps > Weight Watchers
Fitbit > Distance > Weight Watchers
Fitbit > Calories > Weight Watchers
if you are not able too see you earned points based on on this I recommend to review if your tracker is syncing and your information is correct on your Fitbit account. Also make sure your accounts are properly connected, for this take a look at this post.
For additional help please contact WW support.
Hope this helps, let me know if you have additional questions.
"Great things are done by a series of small things brought together.” What's Cooking?
02-24-2017 05:15 - edited 02-24-2017 10:04
02-24-2017 05:15 - edited 02-24-2017 10:04
Hello @hellenjc, welcome to the Fitbit Community! When you have connected WW with Fitbit you will earn point based based on the following criteria:
Fitbit > Steps > Weight Watchers
Fitbit > Distance > Weight Watchers
Fitbit > Calories > Weight Watchers
if you are not able too see you earned points based on on this I recommend to review if your tracker is syncing and your information is correct on your Fitbit account. Also make sure your accounts are properly connected, for this take a look at this post.
For additional help please contact WW support.
Hope this helps, let me know if you have additional questions.
"Great things are done by a series of small things brought together.” What's Cooking?
02-24-2017 06:33
02-24-2017 06:33
Thanks Roberto .. as it turns out this morning when I switched on my phone it had tracked from yesterday ! So all is good again..
03-15-2017 09:31
03-15-2017 09:31
Hello @hellenjc, I'm sorry I haven't been around lately. Although I'm happy to hear you were able to resolved this issue.
Stay tune to our Community and let me know if you have additional questions!
"Great things are done by a series of small things brought together.” What's Cooking?