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Not syncing to Virgin Pulse

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‎10-12-2023 06:15

‎10-12-2023 06:15

Whatever happened yesterday broke the connection between Fitbit and Virgin Pulse.  I have tried revoking access and granting access again several times.  Today is a big work challenge in VP and this not syncing is kind of an unneeded pain.  Would you even be able to confirm this is a problem and you are working on it?  I see most people’s concerns usually go unrecognized…  

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12 REPLIES 12

‎10-12-2023 12:21

‎10-12-2023 12:21

Hello. I have been having the same issue, and like you I've tried revoking access and granting access without any results. I will be post for the group if anything ends up working for me!

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‎10-12-2023 12:52

In response to KDM25

‎10-12-2023 12:52

I have disconnected and reconnected twice fitbit from Virgin Pulse to no avail. I'm missing out on serious points which is a major problem as I need the points.

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‎10-12-2023 13:21

‎10-12-2023 13:21

I am having the same issue that started yesterday as well with a big work challenge. If you find a solution, please share. 

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‎10-12-2023 14:14

‎10-12-2023 14:14

Glad it's not just me/my phone or account. What a bummer. With everything at work as far as insurance wellness rates and Lifestyle Savings Accounts impacted by this, it's a real pain. Plus, I'm a bit OCD about the steps!

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‎10-12-2023 17:35

‎10-12-2023 17:35

I've been having the same issue with my steps syncing with Virgin Pulse.  I missed tracking over 3500 steps on 10/11 and 2500 steps today (10/12) I've tried a few things all without success. I too would appreciate verification on if this is an issue with Fitbit AND if they are working on it.  Very frustrated...again, due to Fitbit. 

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‎10-12-2023 18:18

In response to Secraw

‎10-12-2023 18:18

Magically fitbit is now syncing with Virgin Pulse for me.
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‎10-13-2023 12:04

In response to Psaghetti

‎10-13-2023 12:04

It isn't syncing again, it seems to sync on a random schedule which is not helpful.

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‎10-13-2023 14:07

‎10-13-2023 14:07

Randomly mine did sync sometime yesterday but it isn’t working again today. Has anyone had any luck getting this working? If so, please share as I’ve tried everything. Our work points start over quarterly and I need to get this resolved sooner than later. Very disappointed with Fitbit not getting this resolved. 

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‎10-13-2023 14:31

In response to jmanahan

‎10-13-2023 14:31

Same as others…. It seemed to be syncing but several hours behind for a while there but today seems to have completely stopped again…  I think Google is trying to get rid of us on purpose…  

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‎10-13-2023 15:34

In response to jwamc

‎10-13-2023 15:34

I called fitbit and they tried to blame the problem on Virgin Pulse. I then
reached out to Virgin Pulse and they said it is a fitbit data syncing
issue. I believe Virgin Pulse as nothing has changed on their side and this
is the second "upgrade" of the fitbit app in the last 5 weeks.
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‎10-13-2023 17:05

‎10-13-2023 17:05

Hi can anyone tell me how your reallowing access to Virgin Pulse? I disconnected to try and reset and now when I search in apps, Virgin Pulse doesn’t show up for me! Where do you find it? Thanks! 

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‎10-13-2023 17:31

In response to GraceandGeorge

‎10-13-2023 17:31

From the VP app go to Devices and Settings and choose Fitbit is how I do it…. 

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