Not syncing with AIA Vitality app

[Archie1964]

Hi I have got issues with AIA Vitality app not synching with my Fitbit account.,

I have tried to revoke access in fitbit desktop and that has worked but when I use the AIA app on my android it shows that the fitbit is still connected and I have attempted to delink several times, including on the aia website.

It seems to be an issue in other apps 

I have uninstalled the fitbit and vitality apps from my phone, rebooted, rebooted again, reinstalled both apps and get no change.

Frustrated 

Anyone have an idea.  I am 7 days not synched  

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Archie1964.

I appreciate your participation in the Forums and sharing the issue you're experiencing with syncing AIA Vitality app with your Fitbit account. Thank you for your efforts to resolve the issue. I understand that this can be very frustrating. I would like to confirm if these are the steps you have followed to connect Fitbit with AIA Vitality app: How do I connect my Fitbit account with another app?

Let me know how it goes!

[Archie1964]

Hi thanks for the response,

I have done all of this, i have also revoked access, uninstalled the apps,
fitbit and aia vitality.

I have been trying to unlink the fitbit from inside the aia vitality app,
i have clicked on disconnect it says it is doing it then stays linked and
then fitbit app will not show the aia vitality app.
I have been using the app for two years and now not working

[LiliyaFitbit]

Hi @Archie1964, thank you for your reply. 

I appreciate your efforts to resolve the issue and sharing the additional details. Thank you for bringing this issue to our attention, we're constantly working on improving our devices and user experiences. You mentioned that you couldn't unlink the Fitbit from inside the AIA Vitality app, have you tried to contact AIA Vitality support to check if the issue is on their end?

Please keep me posted.