Not syncing with MyFitnessPal

[gemnrg]

My Fitbit app (Android) won't sync with MyFitnessPal despite both apps saying they are linked to the other,

I have disconnected and reconnected them but still the issue persists.

Anybody know how to fix this please?

[SilviaFitbit]

@gemnrg It's great to see you on the Community. Thanks for the details mentioned and the troubleshooting tried. 

I would like you to confirm you've tried to disconnect both account by doing this procedure: 

1. From the fitbit.com dashboard, click the gear icon   > Settings > Applications.
2. Click Revoke Access to disconnect an app from your Fitbit account.

If you have tried it but your account are still not syncing. I would like you to contact MyFitnessPal for further instructions. 

I'll be around if you have any additional questions. 

[gemnrg]

@SilviaFitbit That isn't how I had disconnected the app - thank you so much - that has fixed it 👍

[SilviaFitbit]

@gemnrg Thanks for getting back. 

I'm glad to hear that after you followed the troubleshooting mentioned, the connection between Fitbit and MyFitnessPal started working. 

I'll be around if you need further assistance 😀.