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Problems with connecting lose it to fit bit? I am getting problem messages.

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‎01-23-2014 19:43

‎01-23-2014 19:43

When I try to connect my premium lose it account with my fitbit device, I get an error stating there is a problem and I need to go to the fitbit site and deauthorize the app and then reconnect.

Problem is, NOTHING shows up on the authorized apps page, so nothing to correct.

very frustrated

 

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5 REPLIES 5

‎01-24-2014 04:14

‎01-24-2014 04:14

I am having the same problem. I can't find any help on either the Lose It, or the Fitbit help sites. Don't know if this is a new problem or anything. I'm totally stuck and frustrated, too
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‎01-24-2014 05:10

‎01-24-2014 05:10

Same problem...error message that you have to return and remove device.  Unfortunately, no device.  Would not have gotten into Loseit Premium without connection ability.  Pretty ridiculous.

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‎01-24-2014 06:47

‎01-24-2014 06:47

I'm having the same problem and would love a solution. TIA for any help.

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‎01-24-2014 10:55

‎01-24-2014 10:55

I am also having this problem.  I found another thread that states that you must upgrade your LoseIt account (so that's how they get you).  Touche, LoseIt.  I'm going to spend the $39.99 for the year and let you know if it works.  🙂

 

 

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‎01-26-2014 10:56

‎01-26-2014 10:56

Yes, you do need the premium account to sync fitbit with Lose It!. 

 

HOWEVER: Lose It! has been experiencing problems on their end integrating the fitbit platform with Lose It!. They expect to have functionality back the week of Jan. 27 according to Lose It! Support's twitter page: https://twitter.com/LoseItSupport/status/427470329477595136

 

If you purchased premium like me to integrate fitbit and Lose It!, contact support@loseit.com and ask them to hook you up with an extra month of premium for your troubles. Hopefully they can have this issue wrapped up soon.

 

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