help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

LoseIt! Premium and FitBit Force not communicating or interacting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2014 13:23

‎01-25-2014 13:23

I just purchased a Fitbit force with the intent of it working in tandem with my LoseIt! Premium account.  I have went through every recommendation thus far and nothing seems to make the two communicate???  I go through the LoseIt program, choose Apps & Devices, log-in to my Fitbit account, allow access and then get an error that states:  "there was a oroblem connecting your Fitbit.  Please try following these steps to resolve the issue":

  1. Log in to your account at fitbit.com
  2. Click your name in the top right and select Account Settings
  3. Click on "Applications" on the left
  4. Click "Revoke Access" button under Lose It!
  5. Go to loseit.com, log in, and go to Apps & Devices
  6. Disconnect and reconnect your FitBit Aria if you have one
  7. Disconnect and reconnect your Fitbit Tracker if you have one

NOTHING WORKS!!!!!!!!!!  I've tried 50 times with no success!!!!!  When I click on the "Applications" button in Fitbit it doesn't even show that I have allowed any programs to access Fitbit so "revoking access" is a moot point!  HELP!

Best Answer
4 REPLIES 4

‎01-25-2014 16:18

‎01-25-2014 16:18

I am having exact same issue. Sent an email to fit it for help, but I haven't received a response yet. I even tried deleting all apps and reinstalling.
Best Answer

‎01-25-2014 19:03

In response to TDCo

‎01-25-2014 19:03

I am having the exact v problem. Plus, LoseIt doesn't even show up I'm my applications folder!
Best Answer
0 Votes

‎01-26-2014 11:17

‎01-26-2014 11:17

i am having the same issue with the One i just purchased.

Best Answer
0 Votes

‎01-26-2014 14:14

‎01-26-2014 14:14

Update: according to an email I received today from LoseIt! they state that.....

"We are very sorry to tell you this, but right now we are experiencing an issue connecting users with Fitbit devices.

Our sincerest apologies for the inconvenience -- we're hoping to have this fixed early this week, and understand that it's a major problem for our users. We will let you know via email when the issue is resolved.

Best wishes,

Whitney Klinkner
Lose It! Community Manager"
Best Answer
0 Votes