help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense doesn't sync to Runkeeper

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-08-2021 02:13

‎09-08-2021 02:13

Hi Team,

 

Unfortunetelly my Sense doesn't sync to Runkeeper. From my whole yearly history only few activities I can see in Runkeeper. What should I do to have full history? The new activity I can see in Runkeeper only when I disconnected and connected again.

 

Best regards

Małgosia

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-08-2021 07:43

‎09-08-2021 07:43

Welcome to the Fitbit Community, @MalgosiaK.

 

Thanks for the details in your post and troubleshooting step performed before visiting the Community. I'd like to know which type of activities you're not seeing since Fitbit only syncs calories and sleep with Runkeeper. If already tried to revoke the access and reconnect both accounts as instructed here and you're still having difficulties syncing your data, I recommend you to contact Runkeeper to report this inconvenience.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes

‎09-08-2021 12:41

In response to BraulioFitbit

‎09-08-2021 12:41

Hi, 

 

I run a lot but in Runkeeper I can see only last 4 activities. I also can't see any tennis or elliptical trenings. From last year only 5 activities were sync.

 

Best regards,

Malgosia

Best Answer
0 Votes