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SparkPeople not tracking my steps!

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‎07-17-2014 21:40 - last edited on ‎12-05-2015 12:54 by Moderator Alum

‎07-17-2014 21:40 - last edited on ‎12-05-2015 12:54 by Moderator Alum

I synced up my FitBit with my SparkPeople 2day. At 1st it wasn't tracking my food. I finally got it to do that. THEN, it wouldn't track my activity & my dashboard said I had 3 min of activity after I had tracked on SparkPeople I had done 90 min of activity. So I went in & manually added the 90 min. NOW it's not tracking my steps! I'm getting very frustrated! Can some1 explain?

 

Moderator edit: updated subject for clarity

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‎09-18-2014 18:59

‎09-18-2014 18:59

@Magic10Fingers Hi there! I'm sorry that your post went without a response for so long. I wanted to know where are you viewing your data and steps? Is it on SparkPeople or is it on Fitbit? Currently, SparkPeople syncs your food logs to your Fitbit Dashboard. And Fitbit syncs your steps, distance, calories, sleep and weight to your SparkPeople profile. 

 

You should try to relink both accounts again, and if the situation persists you can contact SparkPeople support. Keep in mind that your active minutes may be reduced when you manually log an activity, because they're estimated by your tracker's data only. Let me know if you have another question.

 

Fitbit Community ModeratorStephanie | Community Advocate

All that stepping got you exhausted? Improve Your Zzzs!
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