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Steps Keep Resetting!

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‎08-14-2016 15:55

‎08-14-2016 15:55

Hi. Today I decided to synchronize my Fitbit with myfitnesspal.
When I did, my Fitbit reset it's steps to zero. I saw from previous threads on this forum that I should manually enter my exercise. I did, and it overestimated my steps but underestimated my calories. I don't care about the step count but it drastically reduced my calories burned which I need an accurate number for!
So when I got home I decided to reset my Fitbit, as suggested by these forums. Instead of correcting my issue, it reset my steps AGAIN.
I had just lost my Fitbit for some weeks until today, did my Fitbit just go defective during that time or what?
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‎08-15-2016 12:53

‎08-15-2016 12:53

Hi @witchcraft

 

Have moved this thread from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.

 

Your post will get more attention here.

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