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Strava activities syncing in different timezone

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‎06-26-2018 07:28 - last edited on ‎10-20-2018 12:18 by Fitbit Moderator

‎06-26-2018 07:28 - last edited on ‎10-20-2018 12:18 by Fitbit Moderator

I am using a Fitbit Blaze to track my activities and have enabled Strava syncing. When I record an activity it shows up correctly on my Fitbit account however, when it syncs to Strava it shows up with the incorrect time. It appears to be confusing my time zone with GMT (a 6:00 PM activity on Fitbit shows up as a 12PM activity on Strava). Then the new activity syncs back to Fitbit so I have two of the same activity 6 hours apart on my Fitbit feed.

 

All my timezone settings are correct on both accounts and I have disabled and re-enabled Strava sync many times.

 

Any ideas?

 

 

Moderator Edit: Updated Subject For Clarity and labels

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3 REPLIES 3

‎07-02-2018 12:58

‎07-02-2018 12:58

Hi there @HerbB, a warm welcome to the Fitbit Community and my apologies for the late response. I'm wondering how it goes so far, since it has been a few days after you posted here?

 

Certainly this is a particular case, as I haven't hear any similar reports in the past. Specially when you mentioned that your timezone settings are correct and you have tried to revoked the access of Strava already.

 

By any chance do you have any other third party integration connected to Strava and Fitbit? The returning exercise that is duplicating your results, is causing me this concern. Is possible the data is returning due to a loop of data between apps. 

 

I would like to request some screenshot in order to have a closer look. If you need help uploading screenshots, this post will served as a reference.

 

See you around and let me know if you have more questions.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎07-05-2018 08:38

In response to RobertoME

‎07-05-2018 08:38

This is happening to me too!!! I'm only using Fitbit Ionic to track activities and then syncing to Strava. My activities are showing 4 hours apart. (a 6 am run shows as 2 am) Also, my HR data has is no longer syncing to strava.

I tried disconnecting the apps, but now I can't seem to get them reconnected.

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‎06-17-2020 11:49

In response to Msmolly27

‎06-17-2020 11:49

I have always had this problem in British summer time two activities show up, one in GMT one in british summer time tried to get it fixed last year by strava but Meg was no help.

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